Privacy Policy

Introduction

Model Home Renovations (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mhreno.com, use our services, or communicate with us. Please read this policy carefully.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and property address when you submit a form, request an estimate, or contact us.
• Communication Records: Records of phone calls, emails, text messages, and other communications between you and our team.
• Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs collected through cookies and analytics tools.
• Device Information: Information about the device you use to access our website, including hardware model, operating system, and browser type.

How We Use Your Information

• To respond to your inquiries and provide estimates for our services.
• To communicate with you about your projects, appointments, and service updates.
• To send appointment reminders and project follow-ups.
• To improve our website, services, and overall customer experience.
• To comply with legal obligations and protect our rights.

SMS/Text Message Communications

If you opt in to receive SMS/text messages from Model Home Renovations, the following terms apply:

• By checking the SMS consent box on our contact form, you consent to receive SMS/text messages via automated technology from Model Home Renovations for conversational purposes, appointment reminders, follow-up on cases, order confirmations, and other notifications.
• Message frequency may vary based on your interactions with us and the status of your project.
• Standard messaging and data rates may apply depending on your wireless carrier and plan.
• You may opt out of ALL future text messages at any time by replying STOP to any message.
• For assistance with text messaging, reply HELP to any message or email us at [email protected].
• We will not sell, rent, or share your phone number or SMS consent data with third parties for their marketing purposes.
• SMS consent is not a condition of purchasing any services from Model Home Renovations.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party companies that help us operate our business (payment processors, email services, SMS platforms).
• Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
• Business Protection: To protect the rights, property, or safety of Model Home Renovations, our clients, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of SMS/text communications at any time by replying STOP.
• Opt out of email communications by using the unsubscribe link in our emails.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: (781) 233-4900
• Address: 10 Cordage Park #237, Plymouth, MA 02360